Privacy Policy

Last Updated: July 15, 2025

Welcome to Voxtral ("we," "our," or "us"). At Voxtral, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our open-source AI audio model services for advanced voice intelligence, multilingual transcription, and deep audio analysis.

Information We Collect

  • Account Information: When you create an account, we collect your email address, username, and password.
  • Usage Data: We collect information about how you use our Voxtral services, including audio processing requests, credits used, and feature interactions.
  • Content Data: We temporarily process your audio files, prompts, and generated transcriptions to provide our Voxtral services.
  • Payment Information: Payment details are processed securely through our payment providers and are not stored on our servers.

How We Use Your Information

We use the collected information to:

  • Provide and maintain our Voxtral AI audio processing services
  • Process your audio transcription and analysis requests using advanced AI technology
  • Transform your audio content into actionable intelligence with multilingual support
  • Manage your account and subscription
  • Improve our Voxtral services and develop new features
  • Communicate with you about service updates and support
  • Ensure compliance with our terms of service

Data Security

We implement industry-standard security measures to protect your personal information:

  • All data is encrypted in transit and at rest
  • Regular security audits and monitoring
  • Limited access to personal data on a need-to-know basis
  • Secure data centers with physical and digital protection

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

  • Account information is retained while your account is active
  • Generated Voxtral content is stored according to your subscription plan
  • Usage data may be retained for analytics and service improvement
  • You can request deletion of your data at any time

Third-Party Services

We may use third-party services to provide our Voxtral platform:

  • Payment processors for subscription and credit purchases
  • Cloud infrastructure providers for hosting and storage
  • Analytics services to understand usage patterns
  • Customer support tools to assist with inquiries

Your Rights

You have the following rights regarding your personal information:

  • Access and review your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Data portability for your generated Voxtral content

Cookies and Tracking

We use cookies and similar technologies to enhance your Voxtral experience:

  • Essential cookies for platform functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • You can manage cookie preferences in your browser

Children's Privacy

Our Voxtral services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Prohibited Content

We prohibit the following types of content when using Voxtral:

Illegal Content: Any content that promotes, facilitates, or engages in illegal activities, including but not limited to fraud, violence, or the sale of illegal goods or services.

Harmful Content: Content that incites hatred, violence, or discrimination based on race, religion, gender, sexual orientation, or other protected characteristics.

Explicit or Adult Content: Pornographic, excessively violent, or otherwise inappropriate content, including depictions of sexual abuse, child exploitation, or animal cruelty.

Intellectual Property Infringement: Content that infringes upon the copyrights, trademarks, or other intellectual property rights of others, including unauthorized use of copyrighted materials.

False or Misleading Content: Content that is intentionally false, misleading, or deceptive, particularly when presented as factual.

Privacy Violations: Content that discloses personal information without consent or invades someone's privacy.

Hate Speech: Content that promotes hatred, discrimination, or hostility towards individuals or groups based on protected characteristics.

Harassment and Bullying: Content that targets individuals or groups with the intent to harass, threaten, or bully.

Self-Harm and Suicide: Content that promotes or glorifies self-harm, suicide, or other dangerous behaviors.

Spam and Malware: Spam, content containing malware, or content intended to phish, scam, or harm users.

Impersonation: Content that impersonates individuals, organizations, or entities in a misleading or deceptive manner.

Prohibited Uses: Using our Voxtral services for any illegal or prohibited purposes, including but not limited to illegal gambling, spreading viruses, or interfering with our services.

Additional Restrictions for AI-Generated Audio Content

Since our Voxtral platform utilizes advanced AI to process and analyze audio content, we have additional restrictions to ensure the ethical and responsible use of this technology:

No Misrepresentation: You must not represent Voxtral AI-generated content as being created by you without proper disclosure that it was processed using AI technology.

No Sensitive Data Input: You must not input sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation) into our Voxtral AI tools.

No Harmful Outputs: You must not use our Voxtral AI tools to process content that is harmful, offensive, or violates the above prohibitions.

Open-Source Commitment: Voxtral is committed to open-source principles and transparency in AI development, ensuring responsible use of voice intelligence technology.

Enforcement

We reserve the right to remove any content that violates these restrictions and to take appropriate action, including suspending or terminating accounts. We may also report illegal activities to the appropriate authorities.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our Voxtral services, you can contact us by email at: [email protected]

About Voxtral: Voxtral is an open-source AI audio model designed for advanced voice intelligence, multilingual transcription, and deep audio analysis, empowering developers and enterprises with cost-effective speech intelligence solutions.